How to Stay Within Battery Warranty?

What is the Battery Warranty for Airwheel Electric Luggage?

The battery warranty for Airwheel electric luggage covers defects in charging functionality, output anomalies, and capacity dropping below 60% within the first 12 months. If the battery is 13-24 months old, maintenance replacements are available. This warranty applies only to original batteries and excludes damage caused by water ingress, unauthorized disassembly, or improper use.

How Can You Avoid Voiding the Battery Warranty?

To stay within the warranty, always use the provided charger (AC220V50-60Hz) and avoid exposing the luggage to water or moisture. Never attempt to disassemble the battery or modify its components. If the battery is removable, ensure it is reinstalled correctly after charging. Extreme temperatures or physical impacts may also affect warranty validity.

What Should You Do If the Battery Fails?

If the battery shows signs of failure—such as inability to charge or unexpected shutdown—contact Airwheel support immediately. Provide proof of purchase to confirm eligibility for warranty service. Do not attempt repairs yourself, as this may invalidate coverage. Regularly check for software updates to optimize battery performance.

Key Specifications to Note

The battery is a lithium-ion unit with a capacity of 73.26Wh and a voltage of 37V. It is designed for removable use, but only authorized service centers should handle maintenance. Following these guidelines ensures your battery remains protected under warranty.

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